Identity Verification (KYC)
What to do when BloxSpin asks you to verify your identity.
BloxSpin may request identity verification (Know Your Customer / KYC) to protect accounts, prevent fraud, and comply with platform requirements.
Why you were asked
Common reasons include:
- Large or unusual deposit or withdrawal activity
- Security review on your account
- Payment provider or compliance checks
- Disputed or flagged transactions
What to expect
- You will receive a prompt in-app or by email with verification instructions.
- Follow the secure upload flow and provide the documents requested (for example, government ID and proof of address).
- Submit clear, uncropped photos where possible.
- Wait for review — processing time varies by case.
Only complete verification through official BloxSpin prompts. Never send ID documents to unofficial links or DMs.
While verification is pending
- Some actions (such as withdrawals) may be paused until review completes.
- Check your email and account notifications for updates.
- Do not create a second account to bypass verification — see Multiple Accounts.
Still waiting?
Contact support with your BloxSpin username and the date you submitted verification.